Guest Information

We are delighted to have you stay with us at 5 Knots Metung. We hope our accommodation offers everything you need and more to have a great stay.

Please do not hesitate to let our reception team know if we can assist in any way to make your stay more enjoyable.

We wish you a fun filled and enjoyable stay here in Metung.

Let us know your thoughts

We love to hear feedback!

On departure, you will receive an email from Saltwater Hotels and Resorts. If you have a spare few minutes, we would really appreciate you taking the time to answer our short questions and providing good/constructive feedback. The only way we can improve is to know what you want/need when staying with us!

Again, thank you for choosing to stay with us and we look forward to seeing you again soon.

Check in time is 2.00pm. Check out time is 10.00am on the day of your departure.

5 Knots Metung operates a 24 hour Virtual Check In System, on the day of your arrival you will receive a SMS message on the afternoon of your arrival. This message gives you your apartment number and a four digit PIN. Enter this PIN into the keypad located at the front door to your allocated apartment.

5 Knots Metung has a strict 'No Party Policy'(This includes but is not limited to ANY TYPE OF GROUP, SCHOOLIES, HENS, BUCKS PARTIES OR ANY OTHER EVENT).

During your stay, please remain aware of other guests, owner occupiers and permanent residents staying around you and the effect of excessive noise and disruption.

Management and/or Security has the right to evict guests that do not comply and no refund will be given.

The Housekeeping Department retains lost property for a period of one month. Should you need to trace lost items please contact our office. It is the responsibility of the guest to request items to be returned and postage will be charged based on the Australia Post satchel size that is required to return your property to you.

Car parking is complimentary and allocated. We ask that you park completely within the bay specified.

All Apartments are fully self-contained and includes all linen and bath towels and equipped with a starter pack of amenities and detergents.

Once these supplies are depleted it is the responsibility of the guest to replenish.

A complimentary service including linen change is provided once during any stays of 7 or more nights.

If you encounter any faulty equipment during your stay we would appreciate you advising our office on 03 5150 9495. This would allow us to rectify the problem promptly thereby avoiding disappointing other guests. If for some reason you are dissatisfied about equipment or services within the apartment please do not hesitate to inform us. This feedback allows us to constantly improve our services.

Guests are reminded that under NO circumstances are animals permitted on the premises. Failure to comply will lead to immediate eviction.

Smoking is strictly prohibited in the apartments, please use balconies for smoking with the sliding door closed to the apartment & utilise the ashtrays provided. If smoking is evident in your apartment, a minimum $200 fee will be charged.

Wireless unlimited internet is available. The service provided is complimentary.

EMERGENCY POLICE/FIRE/AMBULANCE - 000

Effloresce Flowers and Cafe - 03 5156 2153

Amcal Chemist Metung Depot - 59 Metung Road - 03 5156 2722

Lakes Police Station - Corner of Roadknight and Myer Streets - 03 5155 1206

Lakes Community Health Centre - 18-26 Jemmeson Street - 03 5155 8300

Local Doctors Clinic - Cunningham Arm Medical Centre - 8 Whiters Street- 03 5155 2300

Hospital - Bairnsdale Regional Health Service - Day Street, Bairnsdale- 03 5150 3333

Local Dentist - Life Dental Care - 17 Church Street - 03 5155 1554